Returns & Exchanges

At KLEIO, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return and exchange policy for all items in their original condition. Whether the fit isn't right or you've simply changed your mind, our team is here to ensure a smooth and transparent resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.

• 3.
  Ship the Items

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.